Overview: Microsoft Premier Online is a portal that is exclusively available for Premier customers. Users can submit support incidents and view the status of previously submitted incidents. They can create work items to collect a set of solutions for an issue and, if needed, escalate them as support incidents. Users can also download the latest hotfixes, run diagnostics, and share files with the assigned Technical Account manager (TAM) or Support Engineer.

Target Audience: Technical Support Engineers, Test Engineers, Project Engineers, and Program Managers who use and provide support for Microsoft Technologies.

My Role: My primary task on this project was to bring the site in sync with the new Microsoft brand guidelines. I also collaborated with the usability researcher to go over the research they had done before I joined the team and incorporated the findings to refine the “submit incident” workflow.